Refund and Returns Policy

Returns Policy

Thank you for purchasing your product from Flagmakers Ltd!

If there is a manufacturing defect with your product then we will replace it free of charge.

You must have advised us of the fault as soon as it has become evident. Flags and the other products we sell have a limited life and are subject to a variety of environmental conditions and general use so this policy does not cover wear and tear.

Once identified that there is a manufacturing defect Flagmakers will replace the product free of change including any shipping costs.

Flagmakers will replace any incorrectly supplied product (wrong product to that ordered) including shipping costs free of charge. The original product must be returned to Flagmakers prior to replacement being sent.

Flagmakers will send any additional quantity of product that was undersupplied however additional shipping may apply depending on the product.

We will need verify your purchase with us before any replacement product is sent to you.

Refund Policy

Flagmakers will refund your purchase if you are sent product that did not meet your specifications and no suitable replacement product can be found. This will be at Flagmakers discretion however.



Contact Us

If you have any questions on how to return your item to us, contact us on 0800 900800 or sales@flagmakes.co.nz